Shipping policy

Shipping Policy

Overview

At JOZUR, we aim to deliver your orders quickly and safely across Pakistan. Please read our Shipping Policy carefully to understand how and when your order will be delivered.

Delivery Locations

We currently offer nationwide delivery across Pakistan.

International shipping is not available at this time.

Shipping Method

All orders are shipped via reliable third-party courier services.

We primarily offer Cash on Delivery (COD) for customer convenience.

Order Processing Time

  •  Orders are processed within 1–2 working days after confirmation
  • Our team may contact you via call or WhatsApp to confirm your order before dispatch
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery time:

  • 2–4 working days after dispatch

Delivery times may vary depending on:

  • Customer location
  • Courier service delays
  • Weather conditions or unforeseen circumstances

Shipping Charges

  • Standard shipping charges are displayed at checkout
  • Any applicable shipping fee will be clearly mentioned before order placement
  • Shipping charges are non-refundable.

Order Tracking

Once your order is dispatched, tracking details may be shared via message or email (where applicable).

Delivery Attempts & Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address
  • Customer unavailability
  • Order refusal

The order may be returned to us. Repeated failed or refused deliveries may result in order restrictions for future purchases.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide your order number and clear photos/videos

Please refer to our Refund Policy for further details.

Contact Information

For shipping-related questions, please contact us:

Email: jozurpk@gmail.com
Address: Shop No. 25, Fareed Canal, Multan 60000, Pakistan